Return Policy
About > Return Policy 

Return Policy

 

Shopping for fine art and distinctive merchandise at The Gallery @ Barr Photographics is 100% safe and guaranteed!  We only ship prints, sculptures, original paintings and merchandise that are in mint condition, free from folds, tears, creases, wrinkles, smudges and other imperfections that could diminish the value of your fine art or merchandise.  All items are professionally packed and insured through UPS. If you are dissatisfied with your order, please contact us immediately and we will promptly remedy the problem to the best of our ability under the policies set forth herein.

Rest assured that the artwork and merchandise you like on our web pages, will likely be more pleasing and enjoyable when viewed in person, and when on display in your home or office.

 

What is the The Gallery @ BarrPhotographics.com Return Policy?

BarrPhotographics.com offers a 100% satisfaction guarantee on all gift merchandise. If for any reason you are not completely satisfied, we will gladly accept a return for online store credit or for a gift certificate (less Shipping and 25% Restocking Fee), provided the item is returnable and returned within seven (7) days from the date of shipment. Review the complete “Return Policy, Order Cancellations, and General Information” section for full details, including our policy for gift returns. After a 7-day grace period, all sales are final. There are no refunds on fine art, custom matting or framing.

All drop-shipped or direct-shipped (indicated on item’s description page) merchandise by the manufacturer or publisher are non-returnable. Refunds are never applicable to secondary market orders or orders for sculpture, original paintings, limited edition lithographs and giclee prints for which we are a broker (indicated on item’s description page), meaning that artists have original paintings etc. on consignment in the gallery.  To reiterate, all sales are final for all drop-shipped or direct-shipped merchandise, sculpture, original paintings, limited edition lithographs, giclee prints and custom matting or framing.

 

What if my order is received with obvious damage or with broken glass?

If your art or merchandise order is received damaged, it is most likely the result of a shipping mishap. All shipments are insured and the shipper shall be deemed responsible for any and all damages incurred during shipment.  Please contact the shipper for damage remedies.

How do I return an item?

To return an item you mustfirst consult the Returns Policy(See: What is the BarrPhotographics.com Return Policy?) .  If the item meets return criteria,  call us at 276-628-1486 to receive a Return Authorization Number within forty-eight (48) hours of delivery. Return shipments will not be accepted if you do not have a Return Authorization Number clearly listed on the address label.  A returned item must be included in original mint condition in the original packaging it was shipped and with all accessories included.  Merchandise not returned in original packaging and with all accessories will be denied online store credit or gift certificate. 

You are responsible for all return freight charges and insurance.  You are responsible for any damage in transit for the return. We strongly suggest that you pay full purchase price insurance on items being returned and that you use a traceable delivery method, such as UPS or Fed-Ex. Any freight claims for damage on return shipping will be the customer’s responsibility. 

 

May I return an item that I received as a gift?

BarrPhotographicsLLC.com will gladly accept a returnable gift(See: What is the BarrPhotographics.com Return Policy?) return for online store credit or for gift certificate within seven (7) days from date of shipment.

To return goods please follow the return policy instructions (see: How do I return an item?) to exchange a gift item.

 No refunds through any payment method will be provided for gift returns.

 

Cancellation Policy.

BarrPhotographics.com has a "No Cancellation Policy".  No Cancellations will be accepted. Your order is processed immediately, and payment is processed immediately, as to insure you the fastest delivery time possible. 



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The Gallery @ Barr Photographics
Phone: (276) 628-1486
152 East Main Street • Abingdon, VA. 24210
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